Privacy Notice

1) Information We Collect

We may collect the following types of personal and shipment information:

• Identity & Contact Information: Name, address, phone number, email.
• Shipment Details: Package description, value, origin, and destination.
• Payment Information: Billing details, transaction records (processed securely via third-party payment gateways).
• Technical Data: IP address, browser type, device information, cookies.
• Customs Information: Documents required for cross-border shipments.

2) How We Use Your Information

We use your information for:

• Processing and delivering shipments (domestic & international).
• Providing shipment tracking and customer support.
• Managing customs clearance, duties, and international regulations.
• Processing payments, refunds, and invoices.
• Improving our website, services, and customer experience.
• Sending service-related notifications and updates.

3) Sharing of Information

We may share your information with:

• Customs & Government Authorities: For clearance and regulatory compliance.
• Third-Party Carriers & Logistics Partners: For international delivery.
• Payment Service Providers: For secure processing of transactions.
• Legal & Regulatory Bodies: Where required by law in Oman or internationally.

We never sell your personal data.

4) International Data Transfers

Since we operate in Oman and supply across 6 countries, your personal data may be transferred and stored outside Oman. We ensure that adequate data protection standards are maintained in such transfers.

5) Data Retention

We retain your personal information only as long as necessary:

• For shipment records: up to 7 years (as per Omani commercial law).
• For marketing communications: until you unsubscribe.
• For legal compliance: as required by law.

6) Security

We use technical and organizational measures to protect your data against unauthorized access, alteration, or loss. However, no system is completely secure, and you acknowledge this risk.

7) Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the data we hold about you.
• Request corrections or updates.
• Request deletion of your data (subject to legal restrictions).
• Opt-out of marketing communications.

8) Cookies & Tracking

Our website may use cookies to improve functionality and user experience. You can disable cookies through your browser settings, but some features may not work properly.

9) Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors.

10) Updates to Privacy Notice

We may update this Privacy Notice from time to time. The updated version will always be posted with a revised “Last Updated” date.

11) Contact Us