Track & Trace
Frequently Asked Questions
How can I track my shipment?
Enter your tracking number in the “Track Your Shipment” section on our website. You’ll instantly see the latest status and location of your package.
What if I don’t have my tracking number?
A tracking number is required to locate your shipment. If you’ve lost it, please contact our support team at info@muscatsooq.com
with your order details
How often is the tracking information updated?
Our system updates in real-time whenever your package is scanned at a new location. You’ll always see the latest available status.
Can I track international shipments?
Yes! We provide real-time tracking for both domestic and international deliveries across all 6 countries we serve.
How do I contact customer support about my shipment?
You can email us at info@muscatsooq.com
or call our local office in Muscat. Our team will be happy to assist you.